Shipping & Delivery Policy

1. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, subject to product availability, payment verification, and other applicable checks.

2. Delivery of Physical Products

Physical products purchased through our platform may be delivered through authorized courier or logistics partners.

Estimated delivery time may vary depending on:

• Delivery location
• Product availability
• Courier or logistics operations
• Weather conditions
• Public holidays
• Other circumstances beyond reasonable control

Estimated delivery timelines, where applicable, will be communicated during or after the order process.

3. Delivery Locations

We aim to deliver products to serviceable locations within India.

Delivery availability depends on the customer's PIN code and the serviceability of our courier or logistics partners.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed to the customer during checkout or before the order is confirmed.

5. Order Tracking

Where tracking is available, customers may receive tracking details through SMS, email, WhatsApp, or another available communication method after the order has been dispatched.

Tracking availability may depend on the courier or logistics partner.

6. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are estimates and are not guaranteed.

Delays may occur due to:

• Courier issues
• Weather conditions
• Incorrect address information
• Public holidays
• Other circumstances beyond our reasonable control

7. Customer Address Responsibility

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact information.

8. Failed Delivery

If delivery cannot be completed because of:

• Incorrect address
• Repeated unsuccessful delivery attempts
• Refusal to accept the order
• Failure to respond to the delivery partner

The order may be returned.

Any refund, replacement, or re-delivery in such cases will be handled according to the applicable Cancellation & Refund Policy and company policy.

9. Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, the customer should contact us within a reasonable period after delivery.

The customer may be required to provide:

• Order ID
• Product photographs or videos
• Description of the issue

The request will be reviewed according to the applicable return, replacement, and refund policy.

10. Digital Products & Subscription Services

For digital products, subscriptions, platform access, user IDs, referral links, or other digital services, access may be provided after successful payment confirmation and completion of any required verification.

11. Changes to This Policy

FARWIN SOLUTIONS PRIVATE LIMITED reserves the right to modify this Shipping & Delivery Policy when necessary.

Any updated version will be published on the website with a revised effective date.

Contact Us

For questions regarding shipping, delivery, or order status, please contact: