FARWIN SOLUTION PRIVATE LIMITED
Privacy Policy
Effective Date: 30/08/2026
1. Information We Collect
We may collect the following information as required for providing our services:
- Full name – for identification and order processing
- Mobile number – for order updates and support
- Email address – for account management and notifications
- Billing and delivery address – for order fulfilment
- City, State and PIN Code – for delivery and tax purposes
- Order and purchase details – to process your orders
- Subscription and referral information – for platform services
- Information required for processing payments
- Customer support communications
- Information voluntarily provided through forms, enquiries or reviews
- Technical information such as IP address, browser and device information
ℹ️ Note: We do not intentionally collect information that is unnecessary for providing our services.
2. How We Use Your Information
Your information may be used for:
- Processing and delivering orders
- Managing customer accounts
- Managing subscriptions
- Processing payments and refunds
- Providing customer support
- Managing referral and affiliate programmes
- Sending order, payment and delivery notifications
- Improving our website, products and services
- Preventing fraud, misuse and unauthorized transactions
- Complying with applicable laws and regulatory requirements
- Sending promotional and marketing communications where legally permitted
3. Payment Information
Online payments may be processed through third-party payment gateways.
🔒 Security: FARWIN does not store complete debit card, credit card, CVV or banking credentials on its own servers unless such storage is specifically required, legally permitted and appropriately secured.
Payment information may be processed by authorized payment service providers according to their respective terms and privacy policies.
4. Sharing of Information
We may share necessary information with trusted third-party service providers where required to provide our services, including:
- Courier and logistics partners – for order delivery
- Payment gateway providers – for transaction processing
- Website hosting and technology service providers
- Customer support service providers
- Government, regulatory or legal authorities where required by law
✅ Commitment: FARWIN does not sell customers' personal information as a commercial commodity.
5. Cookies
Our website may use cookies and similar technologies to:
- Keep users logged in
- Remember user preferences
- Improve website functionality and performance
- Understand website usage
- Improve our services and user experience
Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
FARWIN takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
⚠️ Important: However, no internet-based system can be guaranteed to be completely secure. We continuously review and improve our security practices.
7. Data Retention
We may retain personal information for as long as reasonably necessary for order processing, customer service, accounting, taxation, legal, regulatory, dispute-resolution and other legitimate business purposes.
8. Third-Party Websites
Our website may contain links to third-party websites, payment gateways, social media platforms or other services.
⚠️ Disclaimer: FARWIN is not responsible for the privacy practices, security or content of third-party websites. Users are advised to review the privacy policies of such third parties before providing personal information.
9. Children's Privacy
Our services are not intentionally directed towards children who are not legally permitted to independently use such services.
If personal information of a child has been submitted without appropriate authorization, a parent or lawful guardian may contact us to request appropriate action.
10. User Rights and Requests
Subject to applicable law, users may contact FARWIN regarding:
- Access – to personal information held by us
- Correction – of inaccurate information
- Update – of contact information
- Withdrawal – of consent where applicable
- Deletion – of information where legally permissible
- Complaints – privacy-related concerns
11. Marketing Communications
Where permitted by applicable law, FARWIN may send promotional and marketing communications to users.
Users may request to stop promotional communications by using the unsubscribe option, where available, or by contacting FARWIN.
Transactional communications, including order confirmations, payment notifications and delivery updates, may continue where necessary to provide our services.
12. Changes to This Policy
FARWIN may update this Privacy Policy from time to time.
Any revised version will be published on our website with an updated effective date. We encourage you to review this policy periodically.
13. Privacy Contact and Grievance
For privacy-related questions, requests or complaints, customers may contact us using the details below:
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
📢 Acknowledgment: By using the FARWIN website or services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: 30 Aug 2026